Returns & Cancellations Policy We hope you love your Hot Wax purchase – but if something’s not quite right, we’re here to help.
Your Right to Cancel If you’ve bought something online or over the phone, you have the right to cancel your order within 14 days of receiving it – no questions asked. This right applies to most orders over £42, including delivery costs, in line with the Consumer Contracts Regulations 2013. How to Cancel To cancel your order, just email us at [your email address] within 14 days of delivery.
Please include your order number and reason for return (just so we can improve!). You then have another 14 days to return the item(s) to us. Once we receive the return in its original condition, we’ll refund you in full – including the standard delivery cost. Please note: You’ll need to cover the return postage unless the item is faulty.